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Common Sources of Computer Problems
By Dennis Winsten, MS, FHIMSS, FCLMA
Posted on:
April 16, 2012
Computers, like people, are not infallible. Sometimes, they have a problem. The most common causes of computer problems or errors are:
Erroneous data entry: The most common cause of computer problems is user error, i.e. entry of inconsistent or invalid data. Good computer systems will detect such errors and provide a message explaining the issue and, often, how to remedy it, e.g. insufficient decimal places in entered result
New software releases: Too often, insufficient testing is performed by the vendor before releasing the software to the users (who most assuredly will find the problems!).
Insufficient computer capacity: An under-configured computer system with insufficient capacity to handle the laboratory workloads can result in extensive "slowdowns" in computer response times. Slowdowns may be consistent or only occur during certain processes or busy times of the day.
Interface changes: In today's environment with multiple information systems interacting with one another interfaces can be problematic. Unless detailed and careful coordination of changes to interface message content or format is done, strange and unpleasant things will occur.
Rarely used applications or process paths: Despite rigorous testing there may remain "bugs" in the software. This is most likely for processes that are infrequently performed.
The good news is that there are simple fixes to many of these issues. Don't assume the worst the next time one of your computers acts up. Check to see if one of these common problem areas is causing your issues.
Dennis Winsten is president and founder of Dennis Winsten & Associates Inc.
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