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CRI Lab Quality Advisor Thinkstock/istock

It’s the manager’s duty to make sure the laboratory team is prepared. Cross-training is often thought of as a routine staffing event designed to provide…

CRI Lab Quality Advisor Cultural Vertigo

How do you handle political, cultural and generational differences among the laboratory staff? We often discuss staffing issues within the bubble of our laboratory routine.…

Stepwise Success Communication

Managers should create opportunities for employees to ask questions that can be answered and vice versa. To paraphrase Homer Simpson, communication is the cause of,…

Stepwise Success GFR for Everybody

Use of prediction equations for inpatients is problematic. Most labs report an estimated GFR (glomerular filtration rate) using a formula such as the Modification of…

Stepwise Success Human Error

Human error is seen as inevitable, unpredictable and common to us all. A catch-all for errors is to blame them on “human error.” Human error…

Outreach Educational Outreach

How to build institutional teams with enough respect, understanding and competency to ensure mutual best practices. In a medical office setting, the general office staff…

Stepwise Success Star Rating_505327046

The impact of Millennials’ interpretations and expectations of quality service from the healthcare profession in general—and laboratories in particular—continues to grow with each passing year.…

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